This policy applies to subscription fees and any other charges billed by Frae Futuretech Private Limited in connection with its managed technology services, including Saksham. It does not apply to third-party costs (such as government fees or third-party licences) that Frae may pass through to clients.
This policy will be incorporated by reference into each client service agreement. In the event of a conflict, the specific terms of the signed service agreement prevail over this policy.
Submitting an Expression of Interest form on frae.ai is free of charge and creates no contractual obligation or payment liability for either party. No refund is applicable at this stage as no payment is taken.
Subscription fees are billed in advance, typically on an annual or term basis as agreed in the service agreement. The specific billing cycle, amount, and due dates will be stated in the commercial terms agreed between Frae and the client institution.
Subscription fees are generally non-refundable once a billing period has commenced. This reflects the costs Frae incurs in provisioning, maintaining, and supporting the platform regardless of actual usage within a period.
Frae may, at its sole discretion, consider a refund or credit in the following circumstances:
Refund requests in the above scenarios must be submitted in writing to contact@frae.ai within 30 days of the charge being raised.
A client may cancel the service agreement in accordance with the notice period specified in that agreement (typically 30–90 days written notice). Fees for the notice period remain due and are not refundable unless otherwise agreed.
Upon expiry of the notice period, Frae will assist with data export in a machine-readable format (CSV / standard export) for a reasonable handover period as defined in the service agreement.
Frae reserves the right to terminate a service agreement with written notice in cases of: non-payment after a cure period, material breach by the client, or where continuing the service would be unlawful. In such cases, Frae will endeavour to provide the client with adequate notice and data export assistance.
Frae's services are contracted to businesses and institutions, not to individual consumers. Indian consumer protection regulations providing for cooling-off periods for consumer transactions do not apply to institutional service agreements. Clients are encouraged to conduct due diligence before signing a service agreement.
If you believe a charge is incorrect, please contact us at contact@frae.ai within 30 days of the charge date, with your invoice number and a description of the dispute. We will investigate and respond within 10 business days.
We may update this Refund & Cancellation Policy from time to time. For clients with active service agreements, the version in effect at the time the service agreement was signed will govern the engagement unless both parties agree to updated terms in writing.
Last updated: May 2026
For billing enquiries, refund requests, or cancellation notices: contact@frae.ai.